This lift was purchased from Activated Decor. I have owned the lift for a couple of years and so far it has been an excellent purchase. My installer said Jerry and a Dave of Activated Decor were very helpful all along the way during the installation. Watching it go in I would say this is best done by a professional or some one very skilled at home improvement. Not for a novice. You can’t tell but the ceilings are 16 feet tall and require an extra long drop. I could not find a company other then Activated Decor willing to build a lift that drops so much. I filmed it so you can hear the noise from the drop. It is very quiet except of the arms that open the door. The trap door arms are an optional accessory and you can also mount the ceiling cover under the TV.